事业 · 创业者自述
安德鲁·卡内基：安德鲁·卡内基自传·补录 359
安德鲁·卡内基《安德鲁·卡内基自传》· Autobiography of Andrew Carnegie · 领导
I quote what I once laid down in writing as our rule: "My idea is that the Company should be known as determined to let the men at any works stop work; that it will confer freely with them and wait patiently until they decide to return to work, never thinking of trying new men--never." The best men as men, and the best workmen, are not walking the streets looking for work. Only the inferior class as a rule is idle. The kind of men we desired are rarely allowed to lose their jobs, even in dull times. It is impossible to get new men to run successfully the complicated machinery of a modern steel plant. The attempt to put in new men converted the thousands of old men who desired to work, into lukewarm supporters of our policy, for workmen can always be relied upon to resent the employment of new men. Who can blame them?
出处：
https://www.gutenberg.org/ebooks/17976
定位：Additional excerpt 359 · 核对日期：2026-10-19 · 核验：短摘录
白话
我曾写下公司规则：“公司应明确允许工人停工；与他们充分沟通，耐心等待他们决定复工，绝不考虑招新人——绝不。”最好的工人不会流落街头找工作，只有较差的人才会闲置。我们想要的那种人，即使在不景气时也很少失业。现代钢厂设备复杂，新人很难顺利操作。试图用新人替代，会让那些想工作的老工人转而冷淡支持我们的政策，因为工人总是反感雇佣新人。这不能怪他们。所以，坚守“不招新人、耐心等待”的原则，既是尊重，也是明智。
上下文
卡内基自传中引用自己写下的劳资关系原则，强调不招新人顶替罢工工人。
今日一问
当团队出现停工或僵局时，你是否能坚持不找替代者，而是耐心沟通等待？
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