事业 · 创业者自述
爱德华·博克:爱德华·博克自传·补录 540
爱德华·博克《爱德华·博克自传》· The Americanization of Edward Bok · 领导
The moment the woman came in, she began a perfect torrent of abuse. Bok could not piece out, try as he might, what it was all about. But he did gather from the explosion that the woman considered him a hypocrite who wrote one thing and did another; that he was really a thief, stealing a woman's money, and so forth. There was no chance of a word for fully fifteen minutes and then, when she was almost breathless, Bok managed to ask if his caller would kindly tell him just what he had done.
出处:
https://www.gutenberg.org/ebooks/3538
定位:Additional excerpt 540 · 核对日期:2026-10-19 · 核验:短摘录
白话
那位女士一进门就劈头盖脸一顿骂,博克听了半天也拼不出她到底在气什么。只能从连珠炮里抓出大意:她认定他是个伪君子,写一套做一套,甚至是个骗女人钱的贼。整整十五分钟他插不上一句话,等她骂得几乎喘不上气,他才找到机会问:能不能请您告诉我,我到底做了什么?这提醒我们:面对暴怒的投诉,先别打断、别对号入座,等对方情绪泄掉,再问具体事实,才可能弄清问题。
上下文
博克在办公室接待一位愤怒的女士,对方不分青红皂白地辱骂,他耐心等到对方稍歇才开口询问缘由。
今日一问
当别人劈头盖脸指责你时,你能先忍住不打断,等对方说完再问“具体发生了什么”吗?
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