事业 · 创业者自述

亨利·福特:我的生活与工作·补录 220

亨利·福特《我的生活与工作》· My Life and Work · 领导

And here is another point. The service must be the best you can give. It is considered good manufacturing practice, and not bad ethics, occasionally to change designs so that old models will become obsolete and new ones will have to be bought either because repair parts for the old cannot be had, or because the new model offers a new sales argument which can be used to persuade a consumer to scrap what he has and buy something new. We have been told that this is good business, that it is clever business, that the object of business ought to be to get people to buy frequently and that it is bad business to try to make anything that will last forever, because when once a man is sold he will not buy again.

出处: https://www.gutenberg.org/ebooks/7213
定位:Additional excerpt 220 · 核对日期:2026-10-19 · 核验:短摘录

白话

福特还指出,服务必须尽善尽美。有人认为,偶尔更改设计让旧型号过时,迫使消费者购买新品,是好的制造实践,不算不道德。因为旧型号零件难找,或新型号有新的卖点,说服消费者抛弃旧物买新的。他们被告知这是好生意、聪明生意,商业目的就是让人们频繁购买,而制造耐用品是坏生意,因为一个人买了一次就不会再买。福特反对这种观点,认为企业应提供持久耐用的产品,真诚服务消费者,而不是靠计划性淘汰来牟利。

上下文

福特批评当时流行的“计划性淘汰”策略,即故意让产品短命以促进重复购买。

今日一问

你的产品是否故意设计得容易过时?能否通过提高耐用性来赢得消费者信任,建立长期口碑?

公版传记;原文逐字取自 Project Gutenberg,仅摘录段落并附全书链接。

本文本为公版;底本与原文链接见上。 版权

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