事业 · 创业者自述
安德鲁·卡内基：安德鲁·卡内基自传·补录 358
安德鲁·卡内基《安德鲁·卡内基自传》· Autobiography of Andrew Carnegie · 领导
It is easy to look back and say that the vital step of opening the works should never have been taken. All the firm had to do was to say to the men: "There is a labor dispute here and you must settle it between yourselves. The firm has made you a most liberal offer. The works will run when the dispute is adjusted, and not till then. Meanwhile your places remain open to you." Or, it might have been well if the superintendent had said to the three thousand men, "All right, if you will come and run the works without protection," thus throwing upon them the responsibility of protecting themselves--three thousand men as against two hundred and eighteen. Instead of this it was thought advisable (as an additional precaution by the state officials, I understand) to have the sheriff with guards to protect the thousands against the hundreds. The leaders of the latter were violent and aggressive men; they had guns and pistols, and, as was soon proved, were able to intimidate the thousands.
出处：
https://www.gutenberg.org/ebooks/17976
定位：Additional excerpt 358 · 核对日期：2026-10-19 · 核验：短摘录
白话
事后回看，当初根本不该开工。公司只需对工人说：“这里有劳资纠纷，你们自己解决。公司已给出非常优厚的条件。纠纷解决前工厂不开工，岗位为你们保留。”或者，主管可以对那三千人说：“好，你们来开工，但安全自己负责。”把保护自己的责任交给三千人对两百一十八人。然而，州政府官员建议派警长带警卫保护多数人，结果少数工会领袖暴力持枪，反而吓住了多数人。关键教训：面对纠纷，应让双方自己谈判，或明确责任归属，而不是引入外部武力，激化矛盾。
上下文
卡内基自传反思霍姆斯特德罢工。公司引入警力保护非工会工人，反而激化暴力冲突。
今日一问
在处理团队冲突时，你是否曾引入外部权威，结果反而让矛盾升级？
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