事业 · 创业者自述
安德鲁·卡内基：安德鲁·卡内基自传·补录 410
安德鲁·卡内基《安德鲁·卡内基自传》· Autobiography of Andrew Carnegie · 领导
Suits had been entered against many of the strikers, but upon my return these were promptly dismissed. All the old men who remained, and had not been guilty of violence, were taken back. I had cabled from Scotland urging that Mr. Schwab be sent back to Homestead. He had been only recently promoted to the Edgar Thomson Works. He went back, and "Charlie," as he was affectionately called, soon restored order, peace, and harmony. Had he remained at the Homestead Works, in all probability no serious trouble would have arisen. "Charlie" liked his workmen and they liked him; but there still remained at Homestead an unsatisfactory element in the men who had previously been discarded from our various works for good reasons and had found employment at the new works before we purchased them.
出处：
https://www.gutenberg.org/ebooks/17976
定位：Additional excerpt 410 · 核对日期：2026-10-19 · 核验：短摘录
白话
卡内基回到工厂后，立即撤销了对许多罢工者的诉讼，重新雇佣了没有暴力行为的老员工。他从苏格兰发电报催促把施瓦布调回霍姆斯特德工厂。施瓦布最近才升职到埃德加·汤姆森工厂，他回去后很快恢复了秩序与和谐。卡内基认为，如果施瓦布一直在霍姆斯特德，很可能不会发生严重冲突，因为施瓦布和工人互相喜欢。但工厂里还留有一些之前因故被其他厂开除、在新厂收购前混进来的不良分子。核心是：解决劳资冲突要宽容、用对的人、清除隐患。做法是：对非暴力者宽大处理，派受欢迎的管理者去沟通，同时识别并处理少数捣乱者。
上下文
出自卡内基自传，讲述1892年霍姆斯特德罢工后，卡内基回归处理善后的情况。
今日一问
在处理团队冲突时，你是否能区分大多数人和少数捣乱者，并采取不同策略？
公版传记；原文逐字取自 Project Gutenberg，仅摘录段落并附全书链接。
你的邮箱
只用于发送原典。不发广告，不卖名单。
本文本为公版；底本与原文链接见上。 版权