事业 · 创业者自述

安德鲁·卡内基:安德鲁·卡内基自传·补录 186

安德鲁·卡内基《安德鲁·卡内基自传》· Autobiography of Andrew Carnegie · 领导

We were young in manufacturing then and obtained for the Cyclops Mills what was considered at the time an enormous extent of land--seven acres. For some years we offered to lease a portion of the ground to others. It soon became a question whether we could continue the manufacture of iron within so small an area. Mr. Kloman succeeded in making iron beams and for many years our mill was far in advance of any other in that respect. We began at the new mill by making all shapes which were required, and especially such as no other concern would undertake, depending upon an increasing demand in our growing country for things that were only rarely needed at first. What others could not or would not do we would attempt, and this was a rule of our business which was strictly adhered to. Also we would make nothing except of excellent quality. We always accommodated our customers, even although at some expense to ourselves, and in cases of dispute we gave the other party the benefit of the doubt and settled. These were our rules. We had no lawsuits.

出处: https://www.gutenberg.org/ebooks/17976
定位:Additional excerpt 186 · 核对日期:2026-10-19 · 核验:短摘录

白话

卡内基创业初期,为独眼巨人厂买了当时看来很大的七英亩地,后来甚至担心不够用。克洛曼成功轧出铁梁,多年领先。他们的经营规则是:做别人不能或不愿做的形状,靠国家发展带来的需求增长;只做优质品;尽量方便客户,即使自己承担些费用;有争议时让利于对方并和解。结果是没有官司。核心是:用差异化、质量和客户信任建立优势。做法:接别人不做的难活,坚持高标准,遇纠纷主动让步。

上下文

卡内基自传,回忆19世纪60年代独眼巨人厂和联合铁厂的经营原则。

今日一问

你的生意或工作,有没有一条像“做别人不愿做的难事”这样的明确规则?

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