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爱德华·博克:爱德华·博克自传·补录 193

爱德华·博克《爱德华·博克自传》· The Americanization of Edward Bok · 领导

This youthful personnel, while it made for esprit de corps, had also its disadvantages. One day as Bok was going out to lunch, he found a small-statured man, rather plainly dressed, wandering around the retail department, hoping for a salesman to wait on him. The young salesman on duty, full of inexperience, had a ready smile and quick service ever ready for "carriage trade," as he called it; but this particular customer had come afoot, and this, together with his plainness of dress, did not impress the young salesman. His attention was called to the wandering customer, and it was suggested that he find out what was wanted. When Bok returned from lunch, the young salesman, who, with a beaming smile, had just most ceremoniously bowed the plainly dressed little customer out of the street-door, said: "You certainly struck it rich that time when you suggested my waiting on that little man! Such an order! Been here ever since. Did you know who it was?"

出处: https://www.gutenberg.org/ebooks/3538
定位:Additional excerpt 193 · 核对日期:2026-10-19 · 核验:短摘录

白话

年轻店员团队虽然能培养团队精神,但也有弊端。有天博克去吃午饭,发现一个矮小、穿着朴素的人在零售区转悠,等店员接待。值班的年轻销售员经验不足,对所谓“马车客户”(即有钱人)总是笑脸相迎、服务迅速;但这位顾客是步行来的,穿着也普通,没引起销售员重视。有人提醒销售员去招呼那位顾客。博克午饭回来时,销售员正笑容满面、毕恭毕敬地把那位矮小朴素的顾客送出店门,并说:“你让我接待那个小个子,真是撞大运了!那么大的订单!他在这儿待了这么久。你知道他是谁吗?”

上下文

出自博克自传,回忆他在斯克里布纳出版社零售书店工作时,年轻同事因以貌取人差点错过重要客户的故事。

今日一问

你最近是否也因为某人的外表或第一印象,而低估了对方可能带来的价值?

公版传记;原文逐字取自 Project Gutenberg,仅摘录段落并附全书链接。

本文本为公版;底本与原文链接见上。 版权

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